Satisfaction guarantee at CLIMAQUA

Your satisfaction is our top priority

At CLIMAQUA, we pride ourselves on offering you high-quality, sustainable products. We know you deserve only the best. That's why we offer a 100% satisfaction guarantee !

What does our guarantee include?

  • 30-day cooling-off period: You have 30 days to try your products. If you're not satisfied, you can return them risk-free.
  • Easy returns: Our returns process is straightforward and fast. We take care of everything, so you don't have to worry.
  • Personal support: Our team is available to you at any time. If you have any questions or minor problems, we're there for you – quickly and easily. We want you to be happy with your choice!
  • Trust and transparency: We believe in the quality of our products and stand behind our guarantee. No questions asked, no risk!
  • After receiving and inspecting the return, we will refund the purchase price plus the standard shipping costs for the outward shipment. However, we reserve the right to make deductions if the shipment has not been received properly.
  • You will be responsible for the return shipping costs unless otherwise agreed.
  • The refund will be made no later than 14 days after receipt of the return via the original payment method used.
  • The CLIMAQUA General Terms and Conditions apply as the basis for the return policy.

This is how it works:

  1. Order: Choose your favorite products from our range and order them conveniently online.
  2. Try it out: Test your new products at your leisure and discover their benefits.
  3. Returns: If you're not satisfied, contact our customer service team. We'll help you return your product quickly and easily.

Last but not least: Our goal is to avoid returns

We are committed to minimizing returns. Every returned product pollutes the environment and incurs high costs. That's why we want you to be satisfied with your decision from the start. Through transparent and honest communication, we help you make the right choice. Please don't hesitate to contact us directly – via live chat, email, or even by phone!

You can also avoid returns by taking advantage of our first-class customer service. If something is missing, has been swapped, or doesn't work as expected, we're always here to help you quickly and easily.

What our customers say

"I was skeptical at first, but the return process was really easy! I now love my new products and can highly recommend CLIMAQUA!"
– Anna M.

“The quality is fantastic, and it's reassuring to know I can return my order if I'm not happy.”
– Max T.

Your benefits at a glance

  • High-quality products: We use only the best materials.
  • Sustainability: Our products are environmentally friendly and manufactured responsibly.
  • Customer Service: Our team is always available to answer questions and provide support.

Order now and try risk-free!

Take advantage of our satisfaction guarantee and order now! See for yourself the quality of our products – completely risk-free.

Frequently Asked Questions

How long do I have to return the item?
You have 30 days from receipt of the goods to initiate a return.

How does the return work?
Simply contact our customer service team and we will help you initiate the return process.

Are there any costs for returns?
According to our terms and conditions , return shipping costs are generally to be borne unless the goods are defective or incorrectly delivered.

Contact us

Do you have any questions about our satisfaction guarantee or our products?
We're here to help! Contact us via chat or the form below.

CLIMAQUA – Your satisfaction is our promise

Verified customer reviews

Your satisfaction is our top priority. We welcome your feedback, ideas, and requests.